Shipping policy

Operated by: SI Art Avenue (“we,” “us,” “our”)
Effective date: October 13, 2025
Contact: info@siartavenue.com

We make and ship canvas artwork with care. This policy explains production & shipping timelines, methods, costs, and what to do if something goes wrong in transit.

1) Processing & Production Times

Make‑to‑order: Most items are printed and hand‑stretched after your order is placed.

Typical lead time: 2–5 business days for standard canvas; 3–7 business days for custom/personalized or oversized formats. (Lead times shown on product pages take precedence.)

Orders placed after our daily cutoff or on weekends/holidays start processing next business day.

Production time is separate from carrier transit time.

2) Shipping Methods, Carriers & Tracking

We ship from Ontario, Canada using trusted carriers (e.g., Canada Post, UPS, FedEx, DHL). Service options and ETA are shown at checkout.

Tracking: You’ll receive a shipping confirmation with a tracking link for each parcel once dispatched.

Multiple items: Your order may ship in separate boxes; you’ll receive tracking for each parcel.

3) Shipping Costs & Free Shipping

Live or flat rates are calculated at checkout based on destination, weight/size, and service selected.

From time to time we may run free‑shipping promotions; the terms shown on promotion pages prevail.

Free shipping within the US and Canada.

4) Delivery Estimates

Domestic (Canada) and USA: Typically 1–7 business days after dispatch, depending on service and destination.

International: Transit times vary by destination and customs processing.

Peak seasons / force majeure: Weather, customs, and carrier network surges can add extra days.

We’ll display the available methods and estimates at checkout; these are estimates and not guarantees.

5) Customs, Duties & Taxes (International)

Unless stated otherwise, international orders ship DDU (Delivered Duty Unpaid): recipients are responsible for any import VAT, duties, brokerage, or local fees on delivery.

Where available, we may offer pre‑collected duties & taxes (DDP) at checkout; if you choose DDP, we will prepay duties/taxes on your behalf.

6) P.O. Boxes & Remote Areas

P.O. Boxes: Courier services (e.g., UPS) don’t deliver to P.O. Boxes. If you need delivery to a P.O. Box, select a Canada Post option at checkout. 

Remote/extended areas: Carriers may apply surcharges or extended transit times for remote locations. If applicable, this will be reflected at checkout or we’ll contact you before shipping.

7) Signature on Delivery & Insurance

For high‑value orders or at our discretion, we may add Signature Required to ensure secure hand‑off. (Canada Post and Purolator offer signature services at label purchase.) 

Basic carrier coverage may apply by service; in some regions, Shopify enables filing shipping claims from the admin (and optional insurance via partners like Shipsurance, where supported). 

8) Packaging & Oversize Items

We pack canvases with rigid cartons  boxes to minimize transit risk. For large formats, we may use double‑wall cartons or additional reinforcement. (Carriers’ guidelines emphasize rigid packaging.) 

9) Order Changes, Address Corrections & Delivery Instructions

Address checks: Please verify your address at checkout. Once shipped, rerouting or address correction may be limited and may incur carrier fees.

Delivery instructions: We’ll forward any notes to the carrier, but we can’t guarantee special requests (e.g., “leave at back door”).

10) Lost, Delayed or Damaged in Transit

If your order seems delayed or lost

Check tracking updates and local delivery notices.

If still not moving after the estimated window, contact us — we’ll investigate with the carrier and, if needed, start a claim within carrier deadlines.

Carrier claim windows we follow (examples):

UPS: file within 60 days of scheduled delivery for lost/damaged shipments. 

FedEx: damaged/missing contents ≤60 days (US) or ≤21 days (intl.); lost/undelivered ≤9 months from ship date. 

DHL Express: notify within 30 days from acceptance of shipment (country‑specific). 

Canada Post: timelines and steps vary by case; we begin a trace/claim per their guidance if a parcel is late or missing. 

If your parcel arrives damaged

Please email within 7 days of delivery with:

photos of the outer box (all sides), inner packaging, and the item;

your order number and tracking link.

Keep all packaging — carriers may require inspection. (UPS/FedEx/DHL and Canada Post outline photo/packaging evidence for claims.) 

Approved claims are handled per our Refund Policy (original shipping non‑refundable except for our error), and we’ll repair/replace or refund as appropriate.

11) Delivery Confirmation & Stolen Packages

When tracking shows “Delivered,” risk of loss transfers to the recipient at the delivery address provided (see Terms of Service). If you suspect theft (porch piracy), file a police report and contact us — we’ll assist with a carrier trace, but replacements/refunds depend on claim outcome and coverage.

12) Failed Delivery, Refused Parcels & Return‑to‑Sender

Orders returned due to incorrect address, unclaimed pickup, or refusal (including refusal to pay duties/taxes on DDU) can be re‑shipped at your cost or refunded minus original shipping and any return fees assessed by the carrier.

13) Holiday Schedules & Cutoffs

We publish peak‑season cutoffs each year. Carrier networks experience seasonal surges; please order early to avoid delays.

14) Policy Updates

We may update this policy when carriers, regulations, or Shopify features change. The latest version will always be on this page.

Need help?

If you have questions about shipping or need help with a delivery, contact info@siartavenue.com
 (include your order # and tracking link).